Contact Us
We’d Love to Hear From You ♡
Have a question about your order, sizing, shipping, returns, or one of our styles?
We're here to help.
At HEY VELIA, we believe great customer service should feel personal, thoughtful, and easy. Whether you need help finding the right size, checking on an order, or simply have a question about our collections, don't hesitate to reach out.
We're always happy to hear from you.
Get in Touch
💌 Email Us
For general questions, order assistance, product information, returns, or other inquiries:
We aim to respond to customer inquiries within 1–2 business days.
📞 Give Us a Call
+1 917-371-5146
Our customer service team is happy to assist you with questions about your shopping experience.
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (ET)
Need Help With Your Order?
When contacting us about an existing order, please include your order number whenever possible.
This helps our team locate your order and assist you more quickly.
For example:
- Order status
- Shipping questions
- Delivery issues
- Returns & refunds
- Exchanges
- Product or sizing questions
- Damaged or incorrect items
Before You Contact Us
You may also find the answer you're looking for in our:
Shipping Policy
Learn more about shipping options, delivery estimates, and order processing.
Return & Refund Policy
Find information about returns, exchanges, and refunds.
Size Guide
Find the right fit before placing your order.
FAQ
Browse answers to some of our most frequently asked questions.
We're Here For You
Shopping for clothes should feel exciting, not stressful.
Whether you're looking for your next favorite dress or simply need a little help along the way, HEY VELIA is here to make your experience as easy and enjoyable as possible.
Thank you for choosing HEY VELIA.
**With love,
HEY VELIA ♡**