Terms of service

Welcome to HEY VELIA. These Terms of Service ("Terms") govern your access to and use of the HEY VELIA website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.

1. General Terms

By using this website, you represent that you are at least the age of majority in your state or jurisdiction, or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases of suspected fraud, unauthorized activity, abuse, or violation of these Terms.

2. Our Products

HEY VELIA specializes in women's fashion and related products.

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, and other product details are accurate. However, slight variations in color or appearance may occur due to different screens, lighting conditions, or photography settings.

Product availability may change without notice.

We reserve the right to limit the quantity of products available for purchase and to discontinue products at any time.

3. Product Pricing

All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without prior notice.

If an obvious pricing or product information error occurs, HEY VELIA reserves the right to correct the error and, where appropriate, cancel or adjust an affected order.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted or shipped.

HEY VELIA reserves the right to accept, decline, or cancel an order for reasonable reasons, including:

  • Product availability issues
  • Pricing or product information errors
  • Suspected fraudulent or unauthorized transactions
  • Incorrect shipping information
  • Duplicate orders
  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Payment

We accept the payment methods displayed on our website at checkout.

You agree to provide accurate and complete billing and payment information when placing an order.

By submitting payment information, you represent that you are authorized to use the selected payment method.

All payment transactions are processed through our payment service providers. HEY VELIA does not knowingly request or store your complete payment card information outside of the systems used by our payment providers.

6. Shipping

Please review our Shipping Policy for current shipping methods, costs, processing times, and estimated delivery times.

Our current shipping options include:

  • Free Standard Shipping: Orders of $55 or more
  • Standard Shipping: $7.50 — estimated 6–12 business days
  • Express Shipping: $15.00 — estimated 3–7 business days

Orders are generally processed within 1–3 business days.

Delivery estimates are provided for informational purposes and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, or other transportation issues.

Customers are responsible for providing accurate shipping information at checkout.

7. Returns and Refunds

Our Return & Refund Policy governs all eligible returns, exchanges, and refunds.

Generally, eligible items may be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Returned products must generally be unworn, unused, and in their original condition with applicable tags attached.

Certain products, including final-sale or otherwise non-returnable items, may not be eligible for return.

For complete information regarding eligibility, return shipping, exchanges, and refunds, please review our Return & Refund Policy.

8. Promotions and Discount Codes

From time to time, HEY VELIA may offer promotional discounts, coupon codes, or special offers.

Unless otherwise stated:

  • Promotional codes must be entered at checkout.
  • Only one promotional code may be used per order.
  • Promotional codes may have expiration dates or additional restrictions.
  • Promotional offers may not be combined with other offers.
  • Certain products may be excluded from promotions.
  • Promotional codes have no cash value and cannot be exchanged for cash.

HEY VELIA reserves the right to modify or discontinue promotional offers at any time, subject to applicable law.

9. Intellectual Property

All content available on the HEY VELIA website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photographs
  • Graphics
  • Text
  • Website design
  • Product descriptions
  • Videos
  • Other visual and written materials

is owned by or licensed to HEY VELIA and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission.

10. User Conduct

You agree not to use our website to:

  • Violate any applicable law or regulation
  • Commit fraud or engage in unauthorized transactions
  • Attempt to gain unauthorized access to our systems
  • Interfere with website security or functionality
  • Upload malicious code or harmful software
  • Scrape, copy, or reproduce website content without permission
  • Misrepresent your identity
  • Abuse promotions, discounts, or return policies
  • Engage in conduct that could harm HEY VELIA or its customers

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

11. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These links are provided for convenience only. HEY VELIA does not control and is not responsible for the content, policies, security, or practices of third-party websites.

Your use of third-party services is subject to the applicable third party's own terms and policies.

12. Website Availability

We strive to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Website access may occasionally be interrupted due to:

  • Maintenance
  • Technical issues
  • Server problems
  • Security incidents
  • Internet or network disruptions
  • Other circumstances beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the website when reasonably necessary.

13. Disclaimer

To the extent permitted by applicable law, the HEY VELIA website and its content are provided on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, accurate, current, or error-free.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, HEY VELIA and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HEY VELIA and its owners, employees, affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website
  • Your violation of applicable laws
  • Your infringement of another party's rights

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and process information in connection with your use of our website and services.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal requirements, or website practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms will be governed by and interpreted in accordance with the applicable laws of the State of New York and the United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to them.

19. Contact Us

If you have questions regarding these Terms of Service, please contact us:

HEY VELIA
Address: 1981 Hoffman Avenue, New York, NY 10013, United States
Email: info@heyvelia.com
Phone: +1 917-371-5146

Thank you for shopping with HEY VELIA.