Privacy policy

At HEY VELIA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect certain information.

Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Account information
  • Customer service communications
  • Information you voluntarily provide to us

We generally do not store complete payment card information on our own systems. Payment information is processed through third-party payment processors.

Device and Usage Information

When you browse our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Products viewed
  • Date and time of visits
  • Website interaction information

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments
  • Ship purchased products
  • Provide order confirmations and shipping updates
  • Respond to customer service inquiries
  • Process returns, refunds, and exchanges
  • Maintain and manage customer accounts
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized transactions
  • Maintain website security
  • Send promotional or marketing communications where permitted
  • Comply with applicable laws and legal obligations

We only use personal information for purposes that are reasonably related to our business operations and your interactions with us.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Understand website traffic
  • Improve website functionality
  • Analyze shopping behavior
  • Provide relevant advertising and marketing
  • Measure the effectiveness of promotional campaigns

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

4. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These service providers may include:

  • Payment processors
  • Shipping and delivery providers
  • E-commerce and website service providers
  • Customer support providers
  • Email and marketing service providers
  • Analytics providers
  • Advertising and social media platforms
  • Fraud prevention and security providers
  • Professional advisors
  • Government authorities or law enforcement when legally required

We do not sell your personal information for monetary consideration as part of our ordinary business operations.

We may also disclose information when reasonably necessary to protect our rights, customers, website, or business, or to comply with applicable law.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be handled directly by the applicable payment processor.

We do not knowingly collect or store complete credit or debit card numbers on our own systems.

Your payment information is subject to the privacy practices and terms of the applicable payment provider.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

  • New arrivals
  • Promotions
  • Special offers
  • Seasonal collections
  • Product updates
  • Other HEY VELIA news

You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our marketing emails.

Please note that even if you opt out of marketing communications, we may still send you necessary transactional messages, such as order confirmations, shipping notifications, or important account-related communications.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal, tax, accounting, and regulatory obligations

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

9. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These third parties may collect information according to their own privacy policies.

HEY VELIA is not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party service you use.

10. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include, where applicable:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of certain personal information
  • The right to request information about how your personal information is collected and used
  • The right to opt out of certain marketing communications
  • The right to exercise applicable privacy rights without unlawful discrimination

Some privacy rights may be subject to exceptions or limitations under applicable law.

To make a privacy-related request, please contact us using the information provided below.

12. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Depending on applicable law, California residents may have rights concerning:

  • Access to certain personal information
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • Information about the categories of personal information collected and disclosed
  • Opting out of certain forms of sale or sharing of personal information
  • Limiting certain uses of sensitive personal information where applicable
  • Non-discrimination for exercising applicable privacy rights

HEY VELIA does not sell personal information for monetary consideration as part of our ordinary business operations.

To exercise an applicable California privacy right, please contact us at:

Email: info@heyvelia.com
Phone: +1 917-371-5146

We may need to verify your identity before completing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

HEY VELIA

Address:
1981 Hoffman Avenue
New York, NY 10013
United States

Email: info@heyvelia.com
Phone: +1 917-371-5146

We are committed to handling your personal information responsibly and providing a safe and trustworthy shopping experience.