Shipping policy

At HEY VELIA, we are committed to providing a smooth and reliable shopping experience. Please review the shipping information below before placing your order.

1. Shipping Rates

We currently offer the following shipping options:

Free Shipping

Enjoy FREE Standard Shipping on orders of $55 or more.

Orders below $55 will be charged the applicable standard shipping fee of $7.50.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order has been successfully placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from shipping transit time.

Estimated delivery time = Processing time + Shipping time

3. Delivery Estimates

Standard Shipping

6–12 business days

Shipping fee: $7.50

Free for orders of $55 or more.

Express Shipping

3–7 business days

Shipping fee: $15.00

Express shipping is available for eligible orders and is not automatically free when the order value reaches $55.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather conditions, holidays, customs procedures, or other circumstances beyond our control.

4. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email containing your tracking information when available.

You can use the tracking number to monitor your package's delivery progress.

Please allow some time for tracking information to update after your order has been shipped.

5. Shipping Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, unexpected delays may occasionally occur due to:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Incorrect or incomplete delivery information
• Customs or other transportation issues
• Other circumstances beyond our reasonable control

If your package is delayed, please contact us at info@heyvelia.com, and our customer service team will be happy to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

• Full name
• Shipping address
• Apartment, unit, or suite number
• City
• State
• ZIP code
• Phone number

If you notice an error in your shipping information, please contact us as soon as possible at:

Email: info@heyvelia.com
Phone: +1 917-371-5146

We will do our best to update the information before your order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

7. Lost, Stolen, or Undelivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location indicated by the carrier.

If you still cannot locate your package, please contact the shipping carrier directly and notify us at info@heyvelia.com.

We will do our best to assist you in locating the package.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

HEY VELIA
Email: info@heyvelia.com
Phone: +1 917-371-5146

Thank you for shopping with HEY VELIA. We appreciate your trust and look forward to delivering your favorite styles to you.